Shipping policy
Thank you for shopping with Azhrance. We're committed to providing a smooth, reliable, and transparent delivery experience. Please read our shipping policy below before placing your order.
1. Shipping Coverage
We offer delivery across all Emirates in the UAE.
For international shipping requests, please contact us at info@azhrance.com.
2. Delivery Timelines
🚚 Express 1-Hour Delivery: We can deliver your order within 1 hour for addresses located within a 25 km radius of any Azhrance store, subject to product availability, store operating hours, and order confirmation.
| Delivery Area | Estimated Delivery Time |
|---|---|
| City Areas (Across UAE) | 1–2 Business Days |
| Far-Out City Locations & Remote Areas | 3–7 Business Days |
Delivery times are estimates and may vary depending on order placement time, public holidays, weather conditions, and courier availability.
3. Shipping Charges
✅ Free Shipping on Eligible Orders
- Free shipping is available on all regular products and standard combo offers.
- Special promotional offers (such as Buy 2 Get 1 Free, Buy 1 Get 1, or similar promotional campaigns) may incur additional shipping charges.
- Any applicable shipping charges will be automatically calculated and displayed during checkout before you complete your purchase.
- There are no hidden charges. Any shipping fee, if applicable, will always be shown before payment.
4. Order Processing & Tracking
- Orders are typically processed within 24 hours (excluding weekends and public holidays).
- Once your order has been shipped, you will receive order confirmation and tracking details via WhatsApp, SMS, or email.
5. Delivery Partners
We work with trusted courier partners to ensure your orders are delivered safely, quickly, and reliably across the UAE.
6. Missed Deliveries
If our delivery partner is unable to reach you after two delivery attempts, your order may be returned to us.
- Re-delivery can be arranged by contacting our customer support team.
- Please ensure your delivery address and contact number are accurate when placing your order.
7. Damaged or Missing Items
If you receive an item that is damaged, defective, or missing, please:
- Contact us within 24 hours of receiving your order.
- Share your order number along with clear photos via info@azhrance.com or WhatsApp.
- Our team will review your request and arrange a replacement or refund, where applicable, in accordance with our Return Policy.
8. In-Store Pickup
Prefer to collect your order in person? In-store pickup is available at all Azhrance store locations across the UAE.
To arrange an in-store pickup, please contact us directly after placing your order. Our team will confirm your preferred pickup location and notify you when your order is ready for collection.
For a complete list of our store locations, addresses, and contact details, please visit our Store Locator page.
9. Contact Us
If you have any questions regarding shipping or delivery, feel free to contact us.
📞 +971 54 785 5050
📧 info@azhrance.com
🌐 www.azhrance.com